Terms and Conditions

TERMS AND CONDITIONS

Last updated: 2025-11-22

This website belongs to The Blossoming Parent Pty Ltd (ABN 96 688 565 915) (‘The Blossoming Parent’, ‘we’, ‘our’ or ‘us’).

This page sets out our:

Course Access and Enrolment Process;
Digital Content Delivery Policy;
Refund and Return Policy;
Privacy Policy;
Website Terms of Use; and
Terms and Conditions of Sale.

If you access and use our website, you are taken to have agreed to these terms and conditions. If you have any questions, please contact us at [email protected].

1. COURSE ACCESS AND ENROLMENT PROCESS

How can I enrol in or purchase a course?

You can enrol in or purchase our courses through our website by visiting https://www.theblossomingparent.com/ (Website). Our courses are delivered digitally via the Kajabi platform.

Available Courses

Course content includes pre-recorded audio materials, guided meditation sessions, and mindfulness exercises.

We offer the following digital courses designed specifically for new parents:

"A Way Back to Yourself": Our comprehensive course containing nine mindfulness tools designed to help new parents transition from hyper alertness to calm, mindful parenting. This course also includes access to our private community platform, including monthly live Q&A sessions, question posting, and experience sharing opportunities; and
“A Step Back to Yourself": Our mini-course containing three selected mindfulness tools for parents seeking focused mindfulness practice.

You will have access to your purchased course for one (1) year.

How can I pay for a course?

You can pay for your course using the payment methods listed at checkout via our secure payment gateway. We accept major credit cards and alternative payment methods as displayed during the purchasing process.

Payments may be processed in various currencies depending on your location and our current promotional offerings.

Pricing and Special Offers

Course prices and payment options are subject to change and may vary based on promotional campaigns, market testing, and target audience requirements. We reserve the right to offer:

free trial periods of varying duration (including seven-day free access periods);
partial free content access as promotional offerings;
flexible payment options including one-time payments and instalment plans;
pricing in different currencies to accommodate international customers; and
modified course packages and bundles at our discretion.

If there is an error in the displayed price or course content description, we reserve the right to correct the error and will notify you of any changes before processing payment.

Prices displayed to Australian visitors are in AUD and GST-inclusive unless stated otherwise. Prices for international customers may be shown in local currencies; your card issuer may apply exchange rates and fees. If an obvious pricing error occurs, we may cancel an order prior to activation and provide a full refund.

Course Access and Platform Requirements

Upon successful payment, you will receive login credentials to access your purchased course content via the Kajabi platform. You are responsible for ensuring you have appropriate internet connectivity and device compatibility to access the digital content.

2. DIGITAL CONTENT DELIVERY POLICY

Content Delivery

All course content is delivered digitally through the Kajabi platform. There are no physical products requiring shipping. Course access is typically activated within 24 hours of successful payment processing.

Course materials are provided on a streaming-only basis via the Kajabi platform or application. You may access the materials while your access period is active; downloading, recording, copying or offline saving of course content is not permitted.

Community Access

Purchasers of "A Way Back to Yourself" receive complimentary access to our private community platform, which includes:

monthly live Q&A sessions with the course instructor;
ability to post questions and share experiences with other participants;
ongoing support and engagement opportunities; and
access to additional community-exclusive content as it becomes available.

Technical Support

If you experience technical difficulties accessing your course content or community features, please contact us at [email protected] and we will help resolve access issues.

Modification of Course Content

We reserve the right to update, modify, or enhance course content, including adding new materials or adjusting existing content to improve the learning experience. Customers will maintain access to updated content at no additional charge.

Can I cancel or modify my access?

Should you wish to change your course after your payment has been processed, please email us immediately at [email protected] and we will try our best to accommodate your request. There may be instances where we are unable to modify your order, for example where a course has already been used.

3. REFUND AND RETURN POLICY

Australian Consumer Law guarantees

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

(a) to cancel your service contract with us; and
(b) to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods.

If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Digital Content Return Policy

We understand that digital course content may not meet every customer's expectation. We offer a 7-day satisfaction guarantee from the date of course access activation. To request a refund within this period, please contact us at [email protected] with your course details and reason for the refund request.

Refund Eligibility Conditions

Refund eligibility will be assessed on a case-by-case basis, and is available subject to the following conditions:

refund requests must be submitted within 7 days of course access activation;
we may decline refunds where a substantial portion of the course has already been completed, unless required by law;
community platform access and live Q&A session attendance may be considered in refund assessments; and
refunds for free trial conversions will be processed according to the specific terms communicated during the trial period

This policy applies in addition to, and does not limit, your rights under the Australian Consumer Law.

Refund Processing

Approved refunds will be processed within 14 business days and returned to your original payment method. Processing times may vary depending on your financial institution.

4. PRIVACY POLICY

The Blossoming Parent respects your right to privacy and is committed to safeguarding the privacy of our customers and Website visitors. We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Privacy Act).

This policy sets out how we collect and treat your personal information.

What is personal information?

Personal information is information or an opinion that identifies an individual. Examples of personal information we collect includes names, addresses, email addresses, phone and facsimile numbers.

When we collect personal information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

We will not collect any sensitive information from you through our Website.

What personal information do we collect?

We will, from time to time, receive and store personal information you enter onto our Website, provided to us directly or given to us in other forms.

You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your order.

Additionally, we may also collect other personal information you provide while interacting with us (such as via email, through the Kajabi platform and when using community features).

How do we collect your personal information?

We collect and hold personal information from you in a variety of ways including when you interact with us electronically or in person and when you access our Website, community forums, live Q&A sessions, and direct communications. We only collect personal information that you provide to us directly.

We may collect and hold additional information at other times so that we can provide our goods or services to you, improve and personalise our goods or services and operate our business effectively, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your email preferences, respond to surveys and/or promotions, or communicate with us.

How do we use your personal information?

We may use personal information collected from you to provide course access, send course materials and updates, facilitate community participation, conduct live Q&A sessions, and improve our course offerings. We may also use your information for customer service purposes and to notify you of new courses or related services. We may use your personal information to improve our services and better understand your needs.

We may also use your personal information to contact you about our products and services, including for marketing purposes. You can opt out of receiving marketing material at any time.

How do we disclose your personal information?

We do not and will not sell or deal in personal information or any customer information.

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors, course assistants, technical support providers, payment processors, and the Kajabi platform as necessary to deliver our services. We will only do this to the extent it is reasonably necessary to provide our services to you.

We may from time to time need to disclose personal information to comply with our legal obligations.

We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of The Blossoming Parent, https://www.theblossomingparent.com/, our customers or third parties.

Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. By using the Website, you acknowledge that overseas recipients may not be subject to the Australian Privacy Principles, and you consent to such disclosures as described in this policy (APP 8), except where we are required to ensure comparable protections.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer (to the extent we are legally able to) our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

By providing us with personal information, you consent to the terms of this privacy policy and the types of disclosure covered by this Privacy Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Privacy Policy regarding handling your personal information.

How do we secure your personal information?

We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to or receive from us.

How can you access your personal information?

You may request details of personal information that we hold about you by emailing us at [email protected].

We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

Cookies and Pixels

A cookie is a small file placed in your web browser that collects information about your web browsing history. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (for example: name, address, email address or telephone number). Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our Website.

Our Website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this Website or other websites you visit.

Retention and deletion

We keep personal information only as long as needed for course delivery, community operations, legal compliance and dispute resolution. You may request deletion by emailing [email protected]. We will promptly action your request where permitted by law.

Changes to our Privacy Policy

Please be aware that we may make changes to our Privacy Policy in the future. Please check back from time to time to review our Privacy Policy.

What rights do you have in relation to your personal information?

You have the right to access your personal information and require us to correct any of your personal information. If you wish to access or correct any personal information we hold about you, please contact us at [email protected].

Additional Rights for Individuals in the European Union (EU) and European Economic Area (EEA)

If you live in the European Union (“EU”) or the European Economic Area (“EEA”), the following additional disclosures apply to you in accordance with the EU General Data Protection Regulation (EU) 2016/679 (“GDPR”). These provisions supplement, and to the extent of any inconsistency supersede, the remainder of this Privacy Policy.

1. Data Controller

For the purposes of the GDPR, we act as the “data controller,” meaning we determine the purposes and means by which your personal data is collected, used, and disclosed.

2. Lawful Bases for Processing

We will only process your personal data where a lawful basis applies under Article 6 of the GDPR. Depending on your relationship with us, we may rely on:

Consent (for example, for marketing communications, analytics, and non-essential cookies);
Performance of a Contract (to provide products or services you request);
Compliance with a Legal Obligation;
Legitimate Interests (where our interests are not overridden by your rights and freedoms, such as ensuring network security or improving our services); or
Vital Interests (rare cases involving urgent safety concerns).

3. International Data Transfers

Your personal data may be transferred to, stored in, or otherwise accessed from countries outside the EU/EEA, including Australia and the United States. When we transfer personal data internationally, we implement appropriate safeguards such as the European Commission’s Standard Contractual Clauses or other lawful mechanisms recognised under the GDPR to ensure an equivalent level of data protection.

4. Your Rights Under the GDPR

If you are located in the EU/EEA, you have the following rights in relation to your personal data, subject to certain exemptions and limitations:

Right of Access to the data we hold about you;
Right to Rectification of inaccurate or incomplete data;
Right to Erasure (“right to be forgotten”);
Right to Restrict Processing;
Right to Data Portability;
Right to Object to processing based on our legitimate interests, including profiling for direct marketing;
Right to Withdraw Consent at any time (this does not affect processing carried out before you withdrew consent);
Right to Lodge a Complaint with your local supervisory authority.

To exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy. We will respond in accordance with GDPR requirements.

5. Automated Decision-Making

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects on individuals within the meaning of Article 22 of the GDPR. If this changes, we will update this Privacy Policy accordingly.

How can I make a complaint?

If you wish to make a complaint, please submit details of your complaint to [email protected].

We will investigate and respond within 48 hours after receiving written notice of your complaint.

If you are still not satisfied, you can contact the Office of the Australian Information Commissioner, whose contact details are:

Office of the Australian Information Commissioner

GPO Box 5218 Sydney NSW 2001

Telephone: 1300 363 992

Email: [email protected]

Website: www.oaic.gov.au

5.WEBSITE TERMS OF USE

Intellectual Property Rights

Our Website and course content contain intellectual property (including copyright) owned by The Blossoming Parent and third parties. All course materials, guided meditations, audio content, and community resources are protected by copyright and other intellectual property laws.

We and our third parties retain all rights, title and interest in our Website and all related content. Nothing you do on or in relation to the Website will transfer to you:

the business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright; or
the right to use or exploit a business name, trading name, domain name, trade mark or industrial design; or
a system or process that is the subject of a patent, or copyright (or an adaptation or modification of such a system or process), of The Blossoming Parent or any third party.

You are granted a personal, non-exclusive, non-transferable licence to access and use our course content solely for your personal learning and development. You may not reproduce, distribute, modify, or create derivative works from our course content without our express written permission.

Course Content Usage

When you purchase and access our courses, you may:

stream course materials for personal use during your access period;
participate in community discussions and live Q&A sessions;
take notes and create personal summaries for your own learning purposes; and
practice the meditation and mindfulness techniques taught in the courses.

You may not share login credentials, redistribute course content, or use course materials for commercial purposes without our prior written consent.

You will have access to your purchased course for one (1) year. At the end of this period, your course access will expire and cease.

You must not share, upload, distribute, or otherwise make available any of our course content, whether in full or in part, on social media, file-sharing platforms, or to any person who has not lawfully purchased access to the course. Any unauthorised sharing or distribution of course content may result in immediate termination of your access without refund and may expose you to legal liability for breach of copyright and these Terms.

We may immediately suspend or terminate your access without refund for unauthorised sharing or other material breach. We reserve the right to seek injunctive relief, account of profits, damages and legal costs for infringement or misuse.

General information

When you come to our Website or engage with us, we may collect certain information such as browser type, operating system, website visited immediately before coming to our Website, etc. This information is used in an aggregated manner to analyse how people use our Website, such that we can improve our service.

Links to Third Party Websites

Our Website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our Website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this Website.

Content and product descriptions

While we endeavour to maintain accurate information about our courses and content, descriptions and materials may be updated to improve the learning experience. We do not warrant that course descriptions or content are complete, current, or error-free in all respects.

We may update any content or courses on our Website at any time without notice.

Reviews and comments

When visiting our Website or social media pages, and subject to your compliance with these terms, you may post reviews and comments.

If your reviews or comments contain defamatory, misleading or false statements or is threatening, aggressive or contains obscenities, or is otherwise contrary to the relevant social media platform’s content or other rules, we may remove your reviews and comments and remove your access to our Website and social media pages.

We reserve the right to remove or edit any content that you post on our Website. You acknowledge that any content posted by you on our Website or social media pages becomes our property. For this purpose, you grant us a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, distribute and display such content in any way we see fit, throughout the world and in any media.

You agree to indemnify us for all claims made against us resulting from your reviews or comments on our Website or social media pages.

You acknowledge that we are not the author of any reviews or comments on our Website or social media pages and that we are not responsible and do not assume any liability for any content posted by you or any third party.

If you are concerned about any reviews or comments, please contact us at [email protected].

Allied Health and Wellness Advisory

Our courses provide mindfulness and meditation guidance designed to support new parents' wellbeing and stress management. However, our courses are educational in nature and are not intended to replace professional medical, psychological, or therapeutic treatment.

Important Health and Safety Information:

(a) You participate in all meditation and mindfulness activities at your own risk and must use your own judgement to determine what practices are safe and appropriate for your circumstances;

(b) Our parent-baby meditation sessions involve sitting quietly in a comfortable and safe space with your baby - you are responsible for ensuring your baby's safety and comfort during these activities;

(c) If you have any medical conditions, mental health concerns, or physical limitations, you should consult with your healthcare provider before participating in our courses;

(d) We strongly recommend that you seek professional medical advice if you experience persistent anxiety, depression, or other health concerns during your parenting journey; and

(e) While our courses may complement professional treatment, they are not a substitute for qualified medical or psychological care.

Limitation of Liability for Health and Wellness Activities

By participating in our courses, you acknowledge and agree that:

(a) The Blossoming Parent, its instructors, and associated persons are not liable for any injury, harm, or adverse effects you or your baby may experience during or as a result of participating in our meditation and mindfulness activities;

(b) You assume full responsibility for your own physical and mental wellbeing, as well as your baby's safety during course activities;

(c) You will discontinue any activities that cause discomfort or concern and seek appropriate professional advice when needed; and

(d) Our courses are provided for educational and wellness support purposes only and do not constitute medical, psychological, or therapeutic advice or treatment.

Community Guidelines

When participating in our private community platform, you agree to:

(a) treat all community members with respect and maintain confidentiality regarding personal information shared by others;

(b) refrain from providing medical or therapeutic advice to other members;

(d) report any concerns about inappropriate content or behaviour to our moderators; and

(e) understand that community participation and further course access may be revoked for breaches of these guidelines.

We may, acting reasonably, edit, hide or remove posts, and suspend or terminate community and/or course access for breaches of these guidelines or our Terms. A material breach includes harassment, hate speech, unlawful content, unauthorised sharing of content, or other conduct we reasonably consider harmful. For a material breach we may terminate immediately and without refund, in addition to any other rights we have at law.

Customer account security

For security purposes, you must not share your Customer Account login details.

If you use this Website, you are responsible for maintaining the confidentiality of your Customer Account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your Customer Account or password.

We can terminate your Customer Account at any time and in our sole discretion.

If a customer is under 18 years of age and purchasing an item with a credit card, we will require the consent of a parent or guardian at the time of purchase.

Credit Card Information

We do not store any credit card information that you provide. If payments are made via our Website, they are securely managed by our third party payment gateway vendor in compliance with relevant standards.

Suspending or terminating Website access

We may suspend or terminate your access to and use of our Website, without notice, if you are in breach of these terms.

Viruses

We make every attempt to ensure that the Website is free of viruses and other malicious code which may affect your computer systems. However, your access to and use of the Website is at your own risk, and you must take your own precautions to avoid and protect your computer systems against any viruses and other malicious code.

Cyber security

If, due to events beyond our reasonable control, you incur any loss or damage arising from a cyber security event in relation to our Website, email communications, payment gateway providers or products, you acknowledge that we are not liable.

You must take appropriate steps to ensure that any requests for payment purporting to be from The Blossoming Parent are genuine, including by calling or emailing us to request confirmation.

How can I make a complaint?

If you wish to make a complaint, please submit details of your complaint to [email protected].

We will investigate and respond within 48 hours after receiving written notice of your complaint.

Contact Us

If you have any questions or concerns regarding our Course Access and Enrolment Process, Digital Content Delivery Policy, Refund and Return Policy, Privacy Policy or Website Terms and Conditions, please contact us at [email protected] and we will endeavour to respond within 48 hours.

6. TERMS AND CONDITIONS OF SALE

Formation of Contract

A Contract is entered into between The Blossoming Parent and you when we accept your course enrolment and process your payment successfully. The contract governs your access to the purchased course content and any associated community platform access.

A contract constitutes the only agreement governing the supply of the goods and services to which it relates and supersedes all previous communications and negotiations and agreements in connection with the supply of those goods and services.

Except as specifically provided in these terms and conditions, any terms in respect of the supply of goods and services contained in or relating to any other documents, including any of your documents (even if they are specified to prevail), are excluded. By accepting the goods and services, you acknowledge that these terms and conditions prevail over any qualification or condition purported to be imposed in any such other documents.

Electronic communications

When you visit our Website, purchase goods or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on our Website.

You acknowledge that you are solely responsible for verifying that any electronic communications do not contain any viruses and have not been subject to compromise. If you receive an invoice electronically, you must verify any account details described in that invoice.

Time for Payment

Payment is required at the time of course enrolment unless alternative payment arrangements are specifically offered. We reserve the right to withhold course access until payment is received in full.

For instalment payment plans, if applicable, you agree to make payments according to the schedule provided at enrolment. Failure to make scheduled payments may result in suspension of course access until payments are current.

Course Access Period

Course access is provided for the duration specified in your enrolment terms. For "A Way Back to Yourself", community platform access continues for the specified membership period. We will provide reasonable notice of any changes to access periods for existing customers.

Cancellation and Modification

Course enrolments may be cancelled during the 7-day refund period as specified in our Refund Policy. After this period, course access generally remains active for the purchased duration, subject to these terms and conditions.

Force Majeure

We will have no liability to you in relation to any loss, damage or expense caused by any failure or delay in providing course access to you as a result of fire, flood, tempest, earthquake, pandemic (including COVID-19), epidemic or other acts of God, riot, civil disturbance, theft, crime, strike, lockout, breakdown, war, technical failures, platform outages, internet connectivity issues, cyber security events or any other matter beyond our reasonable control.

Severability

Any provision in these terms and conditions which is invalid or unenforceable in any jurisdiction must be read down for the purposes of that jurisdiction, if possible, so as to be valid and enforceable. If that provision cannot be read down, then it is capable of being severed to the extent of the invalidity or unenforceability without affecting the remaining provisions of these terms and conditions or affecting the validity or enforceability of that provision in any other jurisdiction.

Limitation of Liability

Nothing in these Terms excludes, restricts or modifies any consumer guarantees, rights or remedies under the Australian Consumer Law (ACL) or other laws that cannot be excluded.

Subject to the ACL and to the maximum extent permitted by law, our liability for any breach of these terms and conditions is limited to the amount you paid for the affected course or service. We exclude liability for indirect, consequential, or special damages arising from your use of our courses or services.

Jurisdiction and Governing Law

You acknowledge that these terms and conditions are governed by the laws of Victoria, Australia, and you agree that any disputes arising from your course purchase or participation will be subject to the exclusive jurisdiction of the Victorian, Australian courts. This applies regardless of your location or residence, and you consent to Australian jurisdiction for any legal proceedings.

International customers acknowledge that by purchasing our courses, they agree to resolve any disputes through Australian legal processes in the first instance, and that Australian consumer protection laws and business regulations govern the contractual relationship.

Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at [email protected] and we will endeavour to respond within 48 hours.

These terms and conditions were last updated in September 2025 and may be updated from time to time. Continued use of our Website and services following any updates constitutes acceptance of the revised terms.